Refund Policy

At Synergy Eshop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a clear and simple refund policy.

Returns:

  • You can return most items within 30 days of receipt for a full refund, provided the item is unused and in its original packaging.
  • To initiate a return, please contact our customer service team at [insert contact email] to obtain a Return Merchandise Authorization (RMA) number.

Refunds:

  • Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.

Exclusions:

  • Certain items, such as personalized products or digital downloads, may not be eligible for return or refund.
  • Sale items may be marked as final sale and will not be eligible for a refund.

Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.

If you have any questions or concerns about our refund policy, please reach out to our customer service team. We’re here to help!